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SET 01 SBI Associate Banks CLERK Exam held on 06-01-2008
SET 02 SBI Associate Banks CLERK Exam held on 10-02-2008
SET 03 SBI Associate Banks CLERK exam held on 06-07-2008, 1st sitting
SET 04 SBI Associate Banks CLERK exam held on 06-07-2008, 2nd sitting
SET 05 SBI Associate Banks CLERK exam held on 13-07-2008, 1st sitting
SET 06 SBI Associate Banks CLERK exam held on 13-07-2008, 2nd sitting
SET 07 SBI Associate Banks CLERK exam held on 01-03-2009, 1st sitting
SET 08 SBI Associate Banks CLERK exam held on 01-03-2009, 2nd sitting
SET 09 SBI Associate Banks CLERK exam held on 08-11-2009, 1st sitting
SET 10 SBI Associate Banks CLERK exam held on 08-11-2009, 2nd sitting
SET 11 SBI Associate Banks CLERK exam held on 15-11-2009, 1st sitting
SET 12 SBI Associate Banks CLERK exam held on 15-11-2009, 2nd sitting
SET 13 SBI Associate Banks CLERK exam held on 22-11-2009, 1st sitting
SET 14 SBI Associate Banks CLERK exam held on 22-11-2009, 2nd sitting
SET 15 Punjab National Bank CLERK Exam held on 04-04-2010
SET 16 Punjab National Bank CLERK Exam held on 20-09-2010
SET 17 SBI Associate Banks CLERK exam held on 16-01-2011, 1st sitting
SET 18 SBI Associate Banks CLERK exam held on 16-01-2011, 2nd sitting
SET 19 SBI Associate Banks CLERK exam held on 23-01-2011, 1st sitting
SET 20 SBI Associate Banks CLERK exam held on 23-01-2011, 2nd sitting
SET 21 SBI CLERK (Office Asst. & Stenographer) Exam held on 27-05-2012(Morning Shift)
SET 22 SBI CLERK (Office Asst. & Stenographer) Exam held on 27-05-2012(Evening Shift)
SET 23 SBI CLERK (Office Asst. & Stenographer) Exam held on 03-06-2012(Morning Shift)
SET 24 SBI CLERK (Office Asst. & Stenographer) Exam held on 03-06-2012(Evening Shift)

1) A Target Group means _______View Explanation
(1)  a group of sellers
(2)  a group of buyers
(3)  a group of products
(4)  a group of persons to whom sales should be focussed
(5)  All of these
2) Market Segmentation means ____View Explanation
(1)  segmenting the salesmen
(2)  segmenting the employees
(3)  segmenting the customers as per their needs
(4)  segmenting the products
(5)  All of these
3) The Target Group for Credit Cards is ________View Explanation
(1)  existing card holders
(2)  all graduates
(3)  all minors
(4)  individuals with taxable income
(5)  All of these
4) The Target Group for Agriculture Loan is ______View Explanation
(1)  any farmer
(2)  farm labourers
(3)  any individual dealing in agricultural or related activity
(4)  farmers societies
(5)  All of these
5) Bancassurance means ______View Explanation
(1)  Banks promising to give loans
(2)  Banks promising to pay interest
(3)  Banks selling insurance products
(4)  Assurance to repay loans
(5)  None of these
6) Market Information means _________View Explanation
(1)  knowledge of industries
(2)  knowledge of households
(3)  knowledge of peers
(4)  Knowledge of customer tastes
(5)  All of these
7) The Target Group for Car Loan is _______View Explanation
(1)  all auto drivers
(2)  all auto dealers
(3)  any individual needing a car
(4)  All of these
(5)  None of these
8) Market Segmentation can be resorted to be means of _______View Explanation
(1)  segmenting by age
(2)  segmenting by income
(3)  segmenting geographically
(4)  All of these
(5)  None of these
9) The Target Group for Savings Deposit _________View Explanation
(1)  Accounts
(2)  Newborn Babies
(3)  Students
(4)  Parents
(5)  All of the above
10) Market Segmentation is useful for ____View Explanation
(1)  Preferential Marketing
(2)  Targeting existing clients
(3)  Identifying prospects
(4)  Knowing customer tastes
(5)  All of the above
11) Cross Selling means _____View Explanation
(1)  Selling with a cross face
(2)  Cross country marketing
(3)  selling other products to existing customers
(4)  Selling to friends
(5)  Selling to employees
12) The Target group for Education Loan is _____View Explanation
(1)  all colleges
(2)  all parents
(3)  research scholars
(4)  All of these
(5)  meritorious students seeking higher education
13) A Marketing Survey is required for _______View Explanation
(1)  deciding marketing strategies
(2)  deciding Product strategies
(3)  deciding prices strategies
(4)  All of these
(5)  None of these
14) A Call Centre is _______View Explanation
(1)  a meeting place for DSA's
(2)  a training centre for DSA's
(3)  a meeting place for customers
(4)  Data Centre
(5)  a back office set up where customer queries are answered
15) Benchmark means ______View Explanation
(1)  Benches for customers to sit
(2)  Benches for salesmen to sit
(3)  Products displayed on a bench
(4)  Set standards
(5)  All of the above
16) A "Call" in Marketing Language means ______View Explanation
(1)  Calling on a sales person
(2)  Calling on a customer
(3)  Making a phone call
(4)  telemarketing
(5)  None of these
17) Customisation means ______View Explanation
(1)  Tailor made products for each customer
(2)  Customers selling goods
(3)  Tailor made products for each staff
(4)  A selling process
(5)  None of these
18) To ''close a call'' means___View Explanation
(1)  To end the conversation
(2)  To put the phone down
(3)  To close the doors
(4)  To clinch the sale
(5)  To close the business
19) Value-Added Services means ____View Explanation
(1)  Better value at a premium
(2)  Costilier services
(3)  Additional services
(4)  Better value at a discount
(5)  At par services
20) The sequence of sales process is as following ___View Explanation
(1)  Lead generation, Call, Presentation and Sale
(2)  Sale, Presentation, Lead generation and Call
(3)  Presentation, Lead generation, Sale and Call
(4)  Lead generation, Call and Sale
(5)  There is no sequence required
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